This is a specialized uniform shop located in the busy Gikomba market. Despite its small physical size, the business manages a large and diverse inventory, with stock split between the retail shop and the owner’s home.

The Challenge

1. It was difficult to track what was in stock or in what quantities because the inventory was stored in two different locations.
2. The owner lacked a clear view of the total value of her inventory and the expected profit from her sales.
3. The fast-paced nature of Gikomba made it hard for staff to record every single transaction individually during busy hours.

The Solution

1. A complete items catalogue was created by auditing all stock at both the shop and the home to establish a true starting point.
2. Production costs were calculated for tailor-made items based on material and labour, ensuring the owner knows her actual cost price instead of relying on a standard buying price.
3. The system was configured to allow for custom selling prices, enabling the staff to handle customer bargaining while still keeping accurate records.
4. A simplified recording process was introduced where the salesgirl tracks daily totals on a custom template before entering them into the system at once. 5.The system was configured to allow for backdating sales and easy entry of new incoming stock by the owner.

The Outcome

1. The business now has a consolidated view of all stock, regardless of whether it is stored at the shop or at home.
2. The owner can now access accurate reports showing the difference between expected stock and the actual physical count.
3. For the first time, the owner has a clear report showing the total value of her stock and the exact profit the business is expected to make.
4. The staff can manage high customer volumes without the pressure of entering sales one by one, while still maintaining 100% accurate digital records.